Transaction Processing Fees


Many Servable services use the payment features, enabling users to pay service providers for each request that is successfully completed. (Some services do not use Servable's payment features, such as those used by nonprofits to manage their volunteers).

Each time a payment is processed through Servable, there is a fee incurred. The owner of each paid service controls the rate structure, rate amounts, and a number of other features related to payments. These features enable the service owner to truly customize the service to suit their specific needs.



Transaction Processing Fees for Credit Card Payments


When a user's preferred payment method for a service is a credit card, each transaction incurs a fee of 4.4% plus $0.30. This fee is inclusive of all processing fees. Depending on the service owner's subscription tier, this fee may be reduced.

For example, if the work fare is $100 and the owner has assigned transaction processing fees to the service provider, then the user paying via credit card will be charged $100, the transaction fee of $4.70 will be deducted, and the service provider will be paid $95.30. If the owner has assigned transaction processing fees to the user, then the user paying via credit card will be charged for both the work fare and the transaction processing fee for a total of $104.70, and the service provider will be paid $100.00.


Transaction Processing Fees for ACH Payments


When a user's preferred payment method for a service is a bank account connected for ACH payments, each transaction incurs a fee of 2.3%. Depending on the service owner's subscription tier, this fee may be reduced. Failed ACH payments cost $6 each, and are billed back to the user whose payment failed.

For example, if the work fare is $100 and the owner has assigned transaction processing fees to the service provider, then the user paying via ACH will be charged $100, the transaction fee of $2.30 will be deducted, and the service provider will be paid $97.70. If the owner has assigned transaction processing fees to the user, then the user paying via ACH will be charged for both the work fare and the transaction processing fee for a total of $102.30, and the service provider will be paid $100.00.


Transaction Processing Fee Assignment


The service owner (and any administrator of the service) decides if the transaction processing fee should be deducted from the service provider's earnings (default) or if the fee should be charged to the user on top of the work fare (the work fare is the number of hours times the hourly rate, or a fixed rate, depending on how the owner configured the service). Note that in instances where the transaction processing fee is assigned to the user, it is possible for the user to incur a minimally higher percentage processing fee in order to ensure 100% of the work fare can be transferred to the service provide.

Click here to learn how to assign the transaction processing fee.


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